Refund Policy

1. Satisfaction Guarantee

PlayLearn India offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, functionality, or condition of any item in your order, we will provide a refund or replacement at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, defective, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product deterioration
• General Dissatisfaction: If you are unhappy with a product for any reason within the return timeframe

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of delivery for unopened products
• 7 days of delivery for opened products with quality issues
• 48 hours of delivery for missing items or incorrect items

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

For seasonal or special edition products, different timeframes may apply. These will be clearly indicated on the product page at the time of purchase.

4. How to Request a Refund

For products with quality issues, we may ask you to return the item before processing a refund. If a return is required, we will provide return shipping instructions and cover return shipping costs.

5. Return Conditions

To be eligible for a return and refund, the following conditions must be met:

• The product must be in its original packaging, if possible
• For non-defective items, the product must be unused and in the same condition as you received it
• All accessories, instruction manuals, and free items that came with the product must be included
• You must have proof of purchase (order confirmation email or receipt)

The following items are generally non-returnable:

• Personalized or customized products (unless defective)
• Digital downloads or software
• Certain health and personal care items (for hygiene reasons)
• Products explicitly marked as non-returnable at the time of purchase

6. Refund Process

6.1 Refund Methods

Refunds will be processed using the original payment method used for the purchase:

• Credit/Debit Card Payments: Refunded to the original card (may take 5-10 business days to appear on your statement, depending on your bank)
• Digital Wallets (Google Pay, PhonePe, etc.): Refunded to the original wallet (typically processed within 3-5 business days)
• Bank Transfers: Refunded to the original bank account (may take 3-7 business days)
• Cash on Delivery: Refunded via bank transfer (you will need to provide bank details)

6.2 Partial Refunds

In some cases, partial refunds may be granted:

• If only part of an order is being returned
• If a product has been used or damaged by the customer
• If promotional or discount codes were applied to the original purchase

6.3 Refund Amount

Refund amounts include:

• The price paid for the product(s) being returned
• The original shipping charges (if the return is due to our error or a defective product)

Return shipping costs will be reimbursed only if the return is due to our error (damaged, defective, or incorrect items).

7. Exchanges

If you wish to exchange a product rather than request a refund, please indicate this when contacting our customer service team. Exchanges are subject to product availability.

For size or color exchanges of the same product, we'll be happy to send you the correct item once we receive the original product back (subject to availability).

8. Warranty Policy

Many of our products come with a manufacturer's warranty. The warranty period varies by product and is specified on the product page. Warranty claims are separate from our standard return policy and may be processed differently.

To make a warranty claim:

1. Contact our customer service team with details of the issue
2. Provide proof of purchase and the date when the product was received
3. Our team will guide you through the warranty claim process

Warranty claims typically cover manufacturing defects but may not cover damage resulting from misuse, accidents, or normal wear and tear. Each manufacturer has specific warranty terms, which we can provide upon request.

9. Special Circumstances

9.1 Damaged During Shipping

If a product arrives damaged due to shipping:

1. Take photos of the damaged package and product
2. Contact us within 48 hours of delivery
3. We will arrange for a replacement to be sent immediately in most cases

9.2 Promotional Items or Free Gifts

If your order included promotional items or free gifts, these must also be returned if you request a full refund for the qualifying purchase.

9.3 Sale Items

Items purchased during sales or at discounted prices are subject to the same return policy unless otherwise specified at the time of purchase.

10. Contact Information

If you have any questions or concerns about our refund policy, please contact our customer service team:

Customer Service

PlayLearn India

38, PadamaGarh

Guwahati - 239084

Assam, India

Email: returns@playlearnIndia.com

Phone: +6791767159

Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

11. Changes to This Policy

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on the website. The date at the top of this policy indicates when it was last revised.